EngageBay's Free Plan Allows 15 Users — Its $14.99 Paid Plan Allows 500 Contacts

Read these two rows together, because their relationship is backwards from every other tool in this category:

• Free — $0, 250 contacts, free for teams up to 15 members
• Basic — $14.99 per user/month, 500 contacts

The free plan is the one with generous seats. The moment you pay, every head starts multiplying — and what the first paid tier buys you is 250 extra contacts.

For a five-person team, moving from Free to Basic is $74.95/month, or $899.40 a year, to go from 250 contacts to 500. That is the arithmetic nobody does before signing up, and it is the single most useful thing to know about this product.

Prices shown are the paid-yearly rates; a biennial commitment brings Basic to $12.74, Growth to $55.24 and Pro to $101.99 per user.

Growth is where most growing businesses land, because 500 contacts is a very low ceiling and 5,000 is a real list. At five seats that is $3,899.40 a year — a genuine budget line, and a long way from the $14.99 that appears in comparison articles.

The free tier is not a demo. The page lists it as including email marketing, autoresponders, email broadcast, sequences, lead grabbers, landing pages, CRM, helpdesk and live chat — with 250 contacts and 1 landing page.

That combination is unusual. Helpdesk and live chat on a free plan, for up to fifteen people, is more than most vendors give away, and for a small team with a small list it is a complete operating setup at zero cost.

The binding constraint is 250 contacts, and it binds fast. Two hundred and fifty is a few months of a working signup form. The honest way to use this tier is as a real trial of the whole product with your actual team, and to know in advance that the contact counter is what will end it.

The most common error when comparing this against an all-in-one competitor is comparing a per-user price against a per-account price.

EngageBay's paid tiers are per user. If a rival charges per account, then at one seat EngageBay looks cheaper and at eight seats it may not. Work out your seat count first and multiply, then compare — the same discipline that the tiers themselves reward.

A previous version of this review claimed EngageBay delivered all-in-one at "a fraction of HubSpot's price." That comparison was never sourced and has been removed. Comparing two per-seat products requires both current price lists and a fixed seat count, and asserting a ratio without them is guesswork dressed as analysis.

Free includes 1 landing page. Not one at a time — one.

For anyone planning to test offers, that is the practical end of the free plan well before the 250-contact cap. Landing-page testing is inherently comparative: you need a version A and a version B, and one page cannot give you that.

If landing pages are why you are here, treat Free as a look at the builder rather than a place to run campaigns.

If you need one thing done well, an all-in-one that includes CRM, marketing, helpdesk and live chat is a lot of surface area to administer for a single job. Breadth has an operating cost even when the licence is free.

If your list is already past 5,000, the honest comparison is Pro at $119.99 per user, and at that price the field is wide open — you are no longer shopping in the budget tier the free plan implies.

The free plan is one of the more genuinely useful ones in this category — fifteen seats, and the full product surface rather than a crippled slice.

But the paid ladder is per user, and the contact allowances at the bottom are small. $14.99 buys 500 contacts per person paying; a five-person team on Growth is $324.95 a month. Count your seats, count your contacts, and multiply before comparing this to anything.

All plan names, monthly/annual/biennial per-user prices, contact limits, the "free for teams up to 15 members" statement, and the free plan's feature list including 250 contacts and 1 landing page are from EngageBay's own pricing page, checked 11 August 2026. The number of users included on paid tiers is not stated.